South of Sunnyside

I’ve tried to contact CitiMortgage to discuss any options I may or may not have for repackaging the mortgages on our house. I stopped trying after wasting 90 minutes on the phone and not receiving legitimate responses to my web inquiries. If I stopped paying, I joked, then they might be willing to talk.

I do not plan to stop making mortgage payments, or to ask for a mark down on the loan value, or to ask for any sort of hand out. But I think I scared the lender this month: instead of making an online payment, I sent checks (two mortgages, two checks), which hadn’t arrived as of Monday.

I disregarded their first email, which expressed empathy for any situation I may be facing. The second email, on the other hand, ticked me off. It stated that Citi had been unable to reach me. My response:

You haven’t been trying to reach me. You’ve been spamming my email. If you want to reach me, try the phone: [number removed].

My mortgage payment was mailed, because at 10:00 on 3/9, you wanted to charge me an additional “online transaction” fee of $10 per mortgage.

Thanks for your concern,

james

As expected, I received an automated email that told me not to reply to that address, but it also indicated that the message had been sent. I was certain I wouldn’t hear from the company.

Yesterday, however, I missed a call at the number I provided. The caller didn’t leave a message, but a Google search indicated that it was CitiMortgage.

Did I really get their attention?

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